Course 230 Integrated Conflict Management Systems for Business

  • Define a comprehensive system for complaint resolution.
  • Identify critical components for organization assessment of origins of conflict, costs and current processes
  • Determine stakeholders and needed organization levels of  involvement
  • Develop skills to build public and team trust.
  • Establish a process whereby individuals address concerns related to a workplace actions/practice
  • Create approach to engender professional accountability.
  • Establish a process whereby issues and/or concerns are identified early and addressed with early interventions.
  • Use progressive communication
  • Examine external services or assistance (ex. mediator, coach, ombudsman)
  • Learn to facilitate an ongoing process of clarifying and educating members of expectations and appreciation (understanding) of others.
  • Create effective follow-up and evaluations
  • Integrate initial and on-going training needs
  • Participate in interactive role plays and scenarios relevant to ICMS for business.

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