Course 180 – Business & Consumer

Join PSI for a 3-day course in Business and Consumer Mediation

COURSE OBJECTIVES

Participant will…

  • Define Business Consumer Mediation
  • Learn common business/consumer relational expectations
  • Be familiar with the different alternatives to dispute resolution
  • Compare and contrast: Arbitration, Conciliation and Mediation
  • Explain mediation benefits, the mediation process and the mediator role
  • Participate in interactive role plays and scenarios relevant to business consumer situations.

Prerequisite: 40-hour Basic Mediation course from PSI or any other training organization.  A waiver of prerequisite is available for qualifying candidates.  Please see the “Waiver of Prerequisite Request” form in the PSI Course Catalog (linked below) or contact PSI at 719-266-8181 for additional details.

24 classroom hours / 3 days

Please see the event calendar for upcoming dates.

Please see the PSI course catalog for full course and program details, including entrance requirements, enrollment agreement, tuition & course fees, maximum class size, and more.  For course registration & tuition payment details, please visit our Registration & Payment page.

As always, if you have any questions, we invite you to contact us.